At our practice, we are committed to providing high-quality care and services to our patients. If you have any concerns or are dissatisfied with any aspect of the care or service you have received, we encourage you to let us know. Your feedback helps us to improve.
How to Make a Complaint
If you wish to make a complaint, please contact us in one of the following ways:
- Speak to a member of staff at reception
- Telephone the practice
- Write to us or email us directly
We aim to resolve any issues quickly and informally where possible. However, if you prefer to make a formal complaint, we will follow our official complaints procedure outlined below.
What Happens Next
We will acknowledge your complaint within 3 working days.
- We will investigate the matter thoroughly and fairly.
- You will receive a full response within 20 working days where possible. If more time is needed, we will keep you informed.
- If appropriate, we will offer a meeting to discuss the complaint in more detail.
Taking It Further
If you are not satisfied with our response, you may contact:
Parliamentary and Health Service Ombudsman
Website: www.ombudsman.org.uk
Tel: 0345 015 4033
You may also contact your local Integrated Care Board (ICB) or NHS England for complaints about NHS services.
Confidentiality
All complaints are treated with the strictest confidentiality and will not affect your care in any way.